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In my «Clients relationships» course and in Bureau Gorbunov School, I always give my students the golden rule of getting any discount:<\/p>\n

JUST ASK FOR IT<\/b><\/p>\n

Here is a good example.<\/p>\n

I have been using NewRelic service for website performance monitoring for over a year. I have an annual subscription and pay $50 a month for it. The second year has started in June 2017. A month later, I’ve realized that I don’t need the service anymore. So, I sent NewRelic an email asking to cancel my subscription.<\/p>\n

Here is their reply:<\/p>\n

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«I see you are subscribed to an annual agreement that extends through June 6, 2018. As such, you are subject to an early-termination fee of 3x your monthly bill if you cancel now.»<\/p>\n<\/blockquote>\n

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Seems like I need to pay $150 as a fee for cancellation.<\/p>\n<\/blockquote>\n

My reply:<\/p>\n

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«Hello!<\/p>\n<\/blockquote>\n

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I respect your policy and your service and I will understand if you can’t do what I ask.<\/p>\n<\/blockquote>\n

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We don’t need the paid version of your service anymore and for our startup to pay $150 fine is a big burden.<\/p>\n<\/blockquote>\n

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As a new year contract has started only a month ago, maybe you could make an exception for us and just terminate it without a fine? As if we had emailed you just a month ago. We haven’t used Relic since then.”<\/p>\n<\/blockquote>\n

They agreed and canceled the subscription without the fine.<\/p>\n

I spent 5 minutes writing the email and it saved me 150 bucks.<\/p>\n

NewRelic support team also made a wise decision — they acquired a loyal customer (and I even promote them to you unintentionally) — if I ever need their service again, I will pay for it without any doubt.<\/p>\n

These are 4 simple steps that will help you save money whether you buy a house you or a cup of coffee:<\/p>\n